Shipping Policy

 

Thank you for shopping at dovureni.com. Below you will find everything you need to know about how and when your order will reach you.

 

Where We Ship

 

We currently ship to addresses within Germany only. Unfortunately, we are not able to deliver to other countries at the moment.

 

Your order is shipped from our partner warehouses in Germany or France. Depending on the products you order, items may come from different warehouses.

 

Shipping Options and Costs

 

At checkout you can choose between two shipping options:

 

Free Standard Shipping

Cost: free of charge

Delivery time: 4 to 5 business days

 

Insured Express Shipping

Cost: 4.95 EUR

Delivery time: 2 to 3 business days

Your parcel is insured during transport, which gives you extra peace of mind for collectibles, memorabilia and gifts.

 

All prices include the statutory value added tax. Since we only ship within the EU, there are no customs fees or import duties.

 

Delivery Times

 

Delivery times begin on the day after we have received your payment. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

 

Please note that the delivery times stated are estimates. In rare cases, for example during the holiday season, sales periods or due to circumstances at the shipping company, there may be slight delays. If anything affects your order, we will let you know.

 

Order Confirmation and Tracking

 

After placing your order, you will receive an order confirmation by email. As soon as your order has been shipped, we will send you a shipping confirmation with a tracking number, so you can follow your parcel on its way to you.

 

If you have not received an email from us, please check your spam folder first. If you still cannot find it, just contact us at help@dovureni.com.

 

Split Shipments

 

If your order contains several items, they may be shipped in separate parcels, for example if they come from different warehouses. In this case you will receive a separate tracking number for each parcel. You will not be charged any additional shipping costs for this.

 

Delivery Address

 

Please make sure your delivery address is complete and correct before completing your order. If you notice a mistake after placing your order, contact us as quickly as possible at help@dovureni.com. As long as your order has not been shipped yet, we will be happy to update the address for you.

 

If a parcel cannot be delivered because of an incorrect or incomplete address, or because it was not collected from the pickup point in time, it will be returned to us. In this case we will contact you to arrange a new delivery. The costs of reshipment are borne by the customer.

 

Damaged or Lost Parcels

 

If your parcel arrives visibly damaged, please let the delivery driver know if possible and take a photo of the packaging. Then contact us within a few days at help@dovureni.com with your order number and the photos, so we can quickly find a solution for you. Your statutory rights remain unaffected.

 

If your tracking information shows that your parcel has been delivered but you have not received it, please check with your neighbors and your mailbox first and then get in touch with us. We will open an investigation with the shipping company and help you.

 

Questions

 

If you have any questions about shipping or your order, we are happy to help.

 

Email: help@dovureni.com

Phone: +49 1521 3154563

 

Too Lit UG (haftungsbeschränkt)

Müggenkampstraße 29, 20257 Hamburg, Germany